FAQ

1. Who is allowed to purchase from Alpha Vape Kuwait?

Purchasing and using products is strictly limited to individuals who are 21 years old and above. We do not sell to minors under any circumstances.

2. Is age verification required upon delivery?

Yes, the delivery agent may request an ID to verify age. If the customer is found to be under 21, the order will be cancelled and not delivered.

3. How long does delivery take within Kuwait?

Same-day delivery is available, and most orders are delivered within 2 hours after order confirmation. Delivery time may vary during peak times or unforeseen circumstances.

4. What are the delivery fees within Kuwait?

Delivery fees vary depending on the area. The exact fee will be shown clearly during checkout.

5. Do you offer shipping to Saudi Arabia?

Yes, international shipping is available to the Kingdom of Saudi Arabia, and delivery takes up to 14 days from the shipping date.

6. How is the shipping cost to Saudi Arabia calculated?

Shipping costs depend on the shipment weight and the selected courier. Please contact us via WhatsApp to calculate the final cost:
Click here to contact us on WhatsApp

7. What are the Saudi customs requirements?

Customers must provide a valid Saudi National ID before shipping. This is mandatory for customs clearance. Failure to provide the required information may result in delays or rejection of the shipment.

8. What is your return and exchange policy?

Customers may request a return or exchange within 14 days of receiving the order, provided the item is unused and in its original condition. Health-related products such as e-liquids, pods, coils, and disposable devices cannot be returned once opened, except in the case of a manufacturing defect.

9. What should I do if I receive a damaged or incorrect product?

Please contact us within 24–48 hours of receiving the order and provide photos or videos showing the issue, along with your order number, so we can review the case and take appropriate action (replacement or refund).

10. Can I cancel my order after confirming it?

Orders can be cancelled before they are shipped or handed to the courier. If the order has already been prepared or shipped, cancellation may not be possible or fees may apply.

11. Do all products contain nicotine?

Not all products contain nicotine. Nicotine levels are clearly mentioned on each product page. Nicotine is an addictive chemical, and using such products is the customer’s responsibility.

12. What payment methods are available?

Available payment methods are displayed during checkout and may include cash on delivery or electronic payment, depending on what is active on the website at the time.

13. Does the website provide medical advice or smoking cessation guidance?

No, Alpha Vape Kuwait does not provide medical or therapeutic advice. All products are intended for adult use only, and customers should consult a healthcare professional if needed.

14. How can I contact customer support?

You can reach us through:

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