{"id":12137,"date":"2025-12-06T14:35:02","date_gmt":"2025-12-06T11:35:02","guid":{"rendered":"https:\/\/alphavapeq8.com\/?page_id=12137"},"modified":"2025-12-06T14:36:24","modified_gmt":"2025-12-06T11:36:24","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/alphavapeq8.com\/en\/return-exchange-policy\/","title":{"rendered":"Return &amp; Exchange Policy"},"content":{"rendered":"\n<div class=\"return-policy-wrapper\">\n\n  <h3>1. Introduction<\/h3>\n  <p>\n    This policy outlines the return and exchange terms applied by Alpha Vape Kuwait in accordance with Kuwaiti Consumer Protection Law and regulations related to health-sensitive products.\n  <\/p>\n\n  <h3>2. General Conditions<\/h3>\n  <ul>\n    <li>Return or exchange requests must be submitted within 14 days of receiving the product.<\/li>\n    <li>Proof of purchase is required (order number, invoice, electronic receipt).<\/li>\n    <li>The product must be in its original condition and completely unused.<\/li>\n    <li>Opened or used items are not eligible, especially products that contact the mouth or contain nicotine.<\/li>\n  <\/ul>\n\n  <h3>3. Non-Returnable or Non-Exchangeable Items<\/h3>\n  <p>\n    Under Kuwaiti law, health-related or personal-use items cannot be returned or exchanged once opened, including:\n  <\/p>\n  <ul>\n    <li>Vape devices after unboxing.<\/li>\n    <li>Pods, coils, and disposable devices.<\/li>\n    <li>Nicotine liquids once the seal is broken.<\/li>\n    <li>Any product showing signs of use or tampering.<\/li>\n  <\/ul>\n\n  <h3>4. Cases Eligible for Return or Exchange<\/h3>\n  <ul>\n    <li>Manufacturing defects.<\/li>\n    <li>Receiving the wrong item.<\/li>\n    <li>Receiving a damaged product before use.<\/li>\n  <\/ul>\n  <p>Issues must be reported within 24\u201348 hours with photos or videos showing the defect.<\/p>\n\n  <h3>5. Manufacturing Defect Conditions<\/h3>\n  <ul>\n    <li>The product must not have been misused.<\/li>\n    <li>The defect must exist before usage.<\/li>\n    <li>The product must be returned with all accessories and original packaging.<\/li>\n  <\/ul>\n\n  <h3>6. How to Submit a Request<\/h3>\n  <p>You can submit your request through:<\/p>\n  <ul>\n    <li><strong>Phone \/ WhatsApp:<\/strong> 0096550863597<\/li>\n    <li><strong>Email:<\/strong> info@alphavapeq8.com<\/li>\n  <\/ul>\n  <p>\n    Please provide the order number, your name, a description of the issue, and photos if required.\n  <\/p>\n\n  <h3>7. Refunds<\/h3>\n  <ul>\n    <li>Refunds are processed using the same payment method used initially.<\/li>\n    <li>If the order was paid via cash on delivery, the refund is issued in cash or via local bank transfer.<\/li>\n    <li>Delivery fees are non-refundable once the order has been delivered.<\/li>\n  <\/ul>\n\n  <h3>8. Exchanges<\/h3>\n  <ul>\n    <li>Items with defects or incorrect items will be exchanged for an identical product.<\/li>\n    <li>If the item is not available, the customer may choose a replacement or claim a refund.<\/li>\n  <\/ul>\n\n  <h3>9. Kuwaiti Law Exceptions<\/h3>\n  <p>\n    According to the Ministry of Commerce and Industry regulations, health-sensitive products and consumables that are affected by opening the packaging are considered \u201cfinal sale\u201d and may only be returned in case of a manufacturing defect.\n  <\/p>\n\n  <h3>10. Policy Updates<\/h3>\n  <p>\n    Alpha Vape Kuwait reserves the right to update or modify this policy at any time. Changes become effective once published on the website.\n  <\/p>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>1. Introduction This policy outlines the return and exchange terms applied by Alpha Vape Kuwait in accordance with Kuwaiti Consumer [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12137","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alphavapeq8.com\/en\/wp-json\/wp\/v2\/pages\/12137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alphavapeq8.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alphavapeq8.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alphavapeq8.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alphavapeq8.com\/en\/wp-json\/wp\/v2\/comments?post=12137"}],"version-history":[{"count":0,"href":"https:\/\/alphavapeq8.com\/en\/wp-json\/wp\/v2\/pages\/12137\/revisions"}],"wp:attachment":[{"href":"https:\/\/alphavapeq8.com\/en\/wp-json\/wp\/v2\/media?parent=12137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}