{"id":12150,"date":"2025-12-06T14:54:28","date_gmt":"2025-12-06T11:54:28","guid":{"rendered":"https:\/\/alphavapeq8.com\/?page_id=12150"},"modified":"2025-12-06T14:56:07","modified_gmt":"2025-12-06T11:56:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/alphavapeq8.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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1. Who is allowed to purchase from Alpha Vape Kuwait?<\/h3>\n

\n Purchasing and using products is strictly limited to individuals who are\n 21 years old and above<\/strong>. We do not sell to minors under any circumstances.\n <\/p>\n\n \n

2. Is age verification required upon delivery?<\/h3>\n

\n Yes, the delivery agent may request an ID to verify age. If the customer is found to be under 21, the order will be cancelled and not delivered.\n <\/p>\n\n \n

3. How long does delivery take within Kuwait?<\/h3>\n

\n Same-day delivery is available, and most orders are delivered within\n 2 hours after order confirmation<\/strong>.\n Delivery time may vary during peak times or unforeseen circumstances.\n <\/p>\n\n \n

4. What are the delivery fees within Kuwait?<\/h3>\n

\n Delivery fees vary depending on the area. The exact fee will be shown clearly during checkout.\n <\/p>\n\n \n

5. Do you offer shipping to Saudi Arabia?<\/h3>\n

\n Yes, international shipping is available to the\n Kingdom of Saudi Arabia<\/strong>, and delivery takes up to\n 14 days<\/strong> from the shipping date.\n <\/p>\n\n \n

6. How is the shipping cost to Saudi Arabia calculated?<\/h3>\n

\n Shipping costs depend on the shipment weight and the selected courier.\n Please contact us via WhatsApp to calculate the final cost:\n
\n \n Click here to contact us on WhatsApp\n <\/a>\n <\/p>\n\n \n

7. What are the Saudi customs requirements?<\/h3>\n

\n Customers must provide a valid Saudi National ID<\/strong> before shipping.\n This is mandatory for customs clearance. Failure to provide the required information may result in delays or rejection of the shipment.\n <\/p>\n\n \n

8. What is your return and exchange policy?<\/h3>\n

\n Customers may request a return or exchange within 14 days<\/strong> of receiving the order,\n provided the item is unused and in its original condition.\n Health-related products such as e-liquids, pods, coils, and disposable devices\n cannot be returned once opened, except in the case of a manufacturing defect<\/strong>.\n <\/p>\n\n \n

9. What should I do if I receive a damaged or incorrect product?<\/h3>\n

\n Please contact us within 24\u201348 hours<\/strong> of receiving the order and provide photos or videos showing the issue,\n along with your order number, so we can review the case and take appropriate action (replacement or refund).\n <\/p>\n